Placing a custom clothing order with DE TIAMO is simple:

1. Contact us

Email or WhatsApp (Georgie on +27 67 412 8744) with your request.

2. Provide your measurements 

Complete the measurement chart (in centimetres) and send it along with your order details.

3. Receive your quote 

We will review your request and send you a customised quotation.

4. Confirm & pay 

Once you accept the quote, we will send you an invoice. Production will begin once payment is received.

5. Creation & delivery 

As most custom pieces require new patterns to be made, please allow up to 7 days for production.

Important Information

• No exchanges or returns are available on custom-made orders.
• If incorrect measurements are supplied, we will do our best to assist with adjustments, but we cannot accept responsibility for major inconsistencies caused by inaccurate details provided to us.
• Our bespoke service ensures your garment is made-to-measure, crafted from sustainable linen fabrics, and tailored to your style.

You will receive a confirmation email once you have completed the checkout process.

Yes, you can - just let us know immediately before your order is dispatched so we can update it. Once it has been shipped, we’ll do our best to reroute the parcel, but we cannot guarantee the change.

Yes, we do ship internationally via DHL. Please contact us directly for a shipping quote.

As most of our pieces are made to order, your purchase will usually leave our studio within 3–4 days of receiving your order. If the item is already in stock, it will be shipped immediately. Should there be any delays, we will be sure to keep you informed. Once collected by our couriers, delivery typically takes a few days - usually 2–3 days for out-of-town addresses or the Cape.

Any product may be returned for credit, exchange or refund (in the original method of payment) within 10 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Additional non-returnable/refundable items:

• International Orders
• Gift cards
• SALE items

If you wish to return something that you purchased, you can do so in one of two ways:

1. Return the selected item to DE TIAMO, together with your invoice; 
2. or log in to our website using your credentials, access your order details, select the item(s) that you would like to return, complete the automated pre-approval checklist and submit your request. If the items do not meet criteria for pre-approval, please follow the prompts on the website.

Please note that pre-approval does not constitute final approval. Once we have approved the return request, we will get in touch with you to arrange collection.

The delivery address for returns via courier is as follows:

DE TIAMO CLOTHING (PTY)LTD
83-84 Currys Post Road
Howick
KZN
3290
WhatsApp: +27 67 412 8744
Attention: Georgie

We can only process refunds once we have confirmed that the goods have been returned to our offices and they have been assessed. Should you have any questions please do not hesitate to contact us.

No Returns Based on Slubs: Products made from natural linen may not be eligible for return or exchange based solely on the presence of slubs or other natural imperfections, as these are inherent features of the fabric.

*Please Note Refunds under R500 will be loaded as store credit/ a gift voucher unless otherwise indicated. In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect in your account.

If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or refund you, depending on your preference.

If you purchased the goods yourself you will receive a full refund. If they were a gift, you can exchange for goods to the same value or receive a gift voucher.