Returns and Refund Policy

Any product may be returned for credit, exchange or refund (in the original method of payment) within 10 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Additional non-returnable/refundable items:

• International Orders
• Gift cards
• SALE items

If you wish to return something that you purchased, you can do so in one of two ways:

If you purchased online

Log in to our website using your credentials, access your order details, select the item(s) you would like to return, complete the automated pre-approval checklist, and submit your request. If the items do not meet the criteria for pre-approval, please follow the prompts on the website.

If you purchased in-store

Send a Whatsapp message to +27 67 412 7844. The WhatsApp must contain a clear, original photo of your invoice, the product you purchased, and the reason for the requested return. 

Please note that pre-approval does not constitute final approval. Once we have approved the return request, we will get in touch with you to arrange collection.

We can only process refunds once we have confirmed that the goods have been returned to our offices and they have been assessed. Should you have any questions please do not hesitate to contact us.

No Returns Based on Slubs: Products made from natural linen may not be eligible for return or exchange based solely on the presence of slubs or other natural imperfections, as these are inherent features of the fabric.

*Please Note Refunds under R500 will be loaded as store credit/ a gift voucher unless otherwise indicated. In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect in your account.

If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or refund you, depending on your preference.

If you purchased the goods yourself you will receive a full refund. If they were a gift, you can exchange for goods to the same value or receive a gift voucher.